Service Request Received
Your message to our Fix-It Fairies is on its way!
Thank you! We aim to respond to all inquiries within one business day Tuesday through Friday from 9 to 5 Eastern. Keep an eye on your email inbox as that is the easiest way for us to respond. We'll reach out with next steps.
What happens next
- A Fix-It Fairy reviews your request and photos.
- We'll contact you to confirm details.
- You'll get an estimate before any work begins.
- Remember you can also drop off your machine without an appointment.
What to have ready for drop off:
- Your machine's foot control and power cord. (if applicable)
- Bobbin and bobbin case (unless it's a drop-in bobbin).
- The standard (zig-zag) presser foot; any specialty foot related to the issue.
- An example of the problem if you can. A sample of the stitching or birdnesting helps.
