Shipping and Returns
When an order comes through all of the Quilt Fairies take a moment to celebrate and then… they get BUSY! We do our very best to ship orders placed before 12pm EST Monday-Friday on the SAME DAY!
If your order comes through after 12pm EST we we do our very best to ship it out on the next business day. We don’t ship on Saturdays and Sundays so the Quilt Fairies can rest (our wings get tired).
Of course, with COVID we may experience delays from our suppliers that might mean it takes a wee bit longer to get you your order but please know our Quilt Fairies do their VERY best because we know how important it is to get you your goodies as soon as possible.
Orders over $100 will qualify for FREE shipping within the USA. YAY! USA orders under $100 enjoy a flat rate shipping price of $8. Please note that since rentals, classes, courses and events do not have shipping charges, these items can not be used to qualify for the free shipping offer.
Quilted Joy is currently only offering international shipping to our Canadian neighbors. Shipping costs for international orders are calculated based on the weight of the products in the order. The customer is responsible for any and all duties and custom fees. While we so wish we could offer it, unfortunately Canadian orders do not qualify for free shipping.
All orders are inspected before shipping. In the case of damaged good or packing error, please contact us within 30 days of purchase so we can correct the situation. Our Quilt Fairies are very protective of your order and package it up with great care as we know the journey can be long.
Life is full of enough unknowns, shopping for your sewing goodies shouldn’t be one of them! We want you to LOVE what you got. Please make any and all returns within 30 days of purchase. All returns need to be in unopened, original packaging and in sale-able condition (smoke/odor free). There are some things that we can’t accept returns on, unfortunately. We do not accept returns on cut fabric yardage, books, patterns, kits, aerosol products, monthly subscription programs, digital products, clearance or sale items. .
Shipping charges are non-refundable. If your order qualified for our free shipping offer and you return an item from that order, the cost for initially shipping the item to you is deducted from the amount credited back to you. Shipping costs for returns are the responsibility of the buyer. We ship only to the US and Canada at this time.
If your package is not delivered within 30 days of shipment for US packages / 180 days for international packages, please contact us immediately so we can open an inquiry to trace your package. However, we are not responsible for lost or damaged packages. If your package has been marked as delivered but you have not received it, please contact USPS or your local mail system – we cannot be responsible for packages once they are marked as delivered. We wish we had influence over the US Post Office, Fed Ex and UPS but we just don’t.
Please note that if a package is returned to us because it was undeliverable to the address provided at checkout, you will need to pay for the new postage for your order because we did everything to the best of our ability to send your package. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order’s free shipping eligibility.
Ship any returns along with the packing slip to:
10308 Bluegrass Parkway
Louisville, Ky 40299
Class and Workshop Policies
Please take note that there are 3 styles of instruction- “Workshops” “Hands On Longarm Workshops” and “Classes.” Each of them has a separate cancellation policy.
WORKSHOP STUDENT CANCELLATION POLICY *If you need to cancel please email us as soon as possible at firstname.lastname@example.org Workshops are typically taught by a traveling teacher and all travel plans are bought & paid for a month in advance. So, we have to have a rock solid student count for the instructor. We will issue a full refund as long as we have 4 weeks notice before the first day of scheduled workshop class. *If you need to cancel with less than 4 weeks notice we will try to fill your spot as best as we can. If we are able to do so, we will issue you a refund less a $50.00 class placement fee. *In the case that we are unable to fill your spot we can issue you a 1/2 refund in the form of a credit for a future class or workshop. *Please understand that Workshops have a limited number of spots and involve in depth investments of time and money for our staff and the instructor who is often traveling. Our policies ensure that these investments are made for the largest possible class size.
HANDS ON LONGARM WORKSHOP CANCELLATION POLICY *If you need to cancel please email us as soon as possible at email@example.com We will issue a full refund as long as we have 4 weeks notice before the first day of scheduled class. *If you need to cancel with less than 4 weeks notice we will try to fill your spot as best as we can. If we are able to do so, we will issue you a refund less a $50.00 class placement fee. *In the case that we are unable to fill your spot we can not offer any refund for our Hands On Workshops. *Please understand that Hands On Longarm Machine Workshops have an extremely limited number of spots and involve in depth investments of time and money for our staff and the instructor who is often traveling. Our policies ensure that these investments are made for the largest possible class size.
CLASS STUDENT CANCELLATION POLICY *If you need to cancel please email us as soon as possible at firstname.lastname@example.org. We will issue a full refund as long as we have 48 hours notice before the first day of scheduled class. *If you need to cancel with less than 48 hours notice we will issue a credit for 50% of your class fee towards the purchase of another class or workshop.
QUILTED JOY CANCELLATION POLICY *Both classes and workshops have a minimum number of students for the class to take place. In the case that the sign-ups fall under this number we will cancel or reschedule the class. In the case of cancellation, you will be issued a full refund. If you cannot take the rescheduled class you will also be issued a full refund. If you are able to take the rescheduled class or workshop your original payment will be applied towards your spot.
WAITING LIST POLICY *Each of our classes and workshops has a maximum number of students for the best learning environment. If you would like to be added to the waiting list for a workshop or class that is full please email your request and contact information to email@example.com. In the case that a spot opens up we will contact each person on the wait list in the order in which we collected names. You will have 24 hours to respond to us before we contact the next person on the list.
WAIVER FOR MINORS *Anyone under the age of 18 will need to have a parent/guardian sign a waiver before taking part in classes at Quilted Joy.