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CUSTOMER SUPPORT

Our Award-Winning Quilt Fairies Are Here For You
Angela Huffman
Owner
  • Email or call us for support

    quiltfairies@quiltedjoy.com
    502-718-7148
    Tuesday- Friday, 9 am – 5 pm
    Saturday 10 am- 4 pm (Eastern Time)

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30 DAYS REFUND POLICY

You have to take enough risks in life, this shouldn’t be one of them. Returns must be made within 30 days and products must be unopened and in ‘re-saleable” condition. Cut yardage, books, patterns, digital items and sale items are not eligible for returns. Check our full return policy out for information about workshops and classes.

USPS is experiencing extended delays. We cannot influence the speed of USPS (but we sure wish we could!).

  • USPS is not guaranteeing delivery times.

    Due to COVID personnel shortages and the holiday package influx, expect extended delays with any package sent via USPS. If you need your order quickly choose UPS and not the Free Shipping option or USPS.

Shipping during COVID-19: If your items are in stock then most orders placed before 12pm Eastern are shipped the same day. If your order is placed after 12pm Eastern and is in stock we try our best to ship the next business day. Please know that right now USPS is experiencing extended delays in their shipping process.

We are a very, very small company trying our absolute best to get your product shipped to you as fast as humanly possible but COVID has delayed shipments from our suppliers. You will receive a tracking number with your order for USPS so you can watch its progress.

Thank you for supporting our small business and thank you for your patience. These are unprecedented times and we are doing everything we can to support our community of makers.